Unlock Maximum Performance with Data & Support
Our Customer Success Plans combine actionable data and flexible support options to ensure maximum performance and time to value with Cognex Modular Vision Tunnels. Choose from a range of plans based on your business needs.
All plans leverage Edge Intelligence, a software platform that offers robust analytics and delivers deeper insights into operations to inform data-driven business decisions.
Self-Guided, Always-On
Collaborate as needed
Leverage an expert partnership
| Plan Summary | ||
|---|---|---|
| Standard Success Plan | Premium Success Plan | Personalized Success Plan |
| Get started with your Modular Vision Tunnels and browse training and support as needed. Upgrade to Premium or Personalized at any time. | Enhance your partnership with Cognex with key guidance and timely support when you need it most. | Take your Cognex partnership to new heights with personalized expertise and strategic alignment throughout your entire journey. |
| Learn more about your tunnels and solutions with self-service resources and tutorials | Ensure timely support with fast responses to critical events | Receive personalized guidance via quarterly business reviews with a dedicated support manager |
| Go further by requesting additional training and resources as needed | Partner with Cognex for an annual business review, tailored coaching, and an evaluation of tunnel performance | Proactive monitoring ahead of milestone events (i.e., holiday and peak season) |
| Includes Basic Edge Intelligence Tunnel Manager, with limited access to data and analytics | Empower your teams with seats at exclusive training events | Minimize disruption with fastest responses during critical events from advanced support personnel |
| Includes Advanced Edge Intelligence Tunnel Manager, with unlimited access to data and analytics | Drive business results further with increased access to expert coaching and training | |
| Includes Advanced Edge Intelligence Tunnel Manager, with unlimited access to data and analytics | ||
